FAQ – Frequently Asked Questions

What payments methods are available?

Our payments partners are Stripe and Paypal.

Stripe: Debit/credit cards.
Paypal: Paypal account, debit/credit cards.

From what country will my order ship from?

All orders will ship out from our warehouse in Sweden.

Are all products in stock?

All products that are possible to buy on rebelz.eu are stocked in our warehouse in Sweden. Once order is placed we will start packing your order.

Shipping costs and services?

Our shipping partners are DHL and FedEx. Available transport service will appear in the cart or the checkout depending when we know of delivery address. You will see costs and estimated transportation time.

How can I track my order when shipped out?

When shipping is booked for an order customer will receive an email with detailed information how to track the parcel.

Can you send orders marked as gifts?

All orders shipping outside of EU will all have commercial as
purpose of shipping in all custom/transport documents. We do not change any prices or other information in these documents either.

To what countries do you ship to?

If your country is missing please contact customer service and we will try to solve this asap.

Albania
Andorra
Australia
Austria
Azerbaijan
Belarus
Belgium
Bosnia and Herzegovina
Bulgaria
Canada
China
Croatia
Cyprus
Czechia
Denmark
Estonia
Finland
France
Georgia
Germany
Greece
Hungary
Iceland
Ireland
Israel
Italy
Japan
Kazakhstan
Kosovo
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Moldova
Monaco
Montenegro
Netherlands
New Zealand
North Macedonia
Norway
Poland
Portugal
Romania
Russia
San Marino
Serbia
Singapore
Slovakia
Slovenia
South Korea
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey
U.A.E. (United Arab Emirates)
Ukraine
United Kingdom
USA
Vatican
Åland

Do you do custom products? Like custom rashgaurd, shorts ect.

Rebelz do a lot of custom works for academies. Customization is something we really enjoy. We do rashguards, shorts, belts, gi’s, patches ect. Inqueries can be emailed to info@rebelz.eu. Please include design/description, number of pieces per design.

Can I visit Rebelz?

Of course. The Rebelz headquarters (showroom and warehouse) are located in Svista 3B, Eskilstuna, Sweden.

I have a sizing question, can I get help?

 If you have any questions regarding sizing and products, please contact customer service.

Can I cancle my order?

During Swedish business hours (8:00 to 17:00 CET) we normally handle orders very fast, so if you wish to cancel you order please do it fast by contact customer service. Once the order has left the Rebelz warehouse the order can not be canceled.

Can I pre-order?

If you wish to pre-order a product, please contact customer service.

Can I retur or exchange a product?

Of course. All information regarding returns and exchanges are available in the terms and conditions and rebelz.eu/returns.